Ahmad Zahiruddin bin Raashary

As a Korean-speaking IT Service Helpdesk professional with experience as a trainer and subject matter expert. Fluent in both English and Korean, provide technical support and troubleshooting for computer hardware and software systems. Am committed to providing excellent customer service and ensuring that all clients' technical issues are resolved promptly. With strong problem-solving and analytical skills, can troubleshoot complex technical issues and provide effective solutions. Have experience in onboarding and training new employees to ensure agents receive proper training. As a subject matter expert, had an experience managing a team consist of 13 agents and provide guidance and support to ensure that all agents are well prepared.